Everything people ask before booking
Pricing, payments, cancellation, safety, altitude, packing and the questions we get most often. If yours is not here, message us — we would rather answer now than have you guess.
Bookings, payments & policy.
Payments
20% advance confirms your dates and holds hotels; the balance is due on arrival in Srinagar. We accept UPI, bank transfer, credit card and cash, and issue a proper invoice on the full amount. Quotations are itemised line by line, so everything for your dates — including peak-week hotel rates — sits inside the figure we send.
Cancellation & changes
30+ days before travel: nominal administration deduction, hotel advances refunded where the property allows. 15–29 days: graduated deduction per the written terms sent with your quote. Under 15 days and no-shows: cancellation charges apply, but we always try to move dates first. Date changes are free up to 30 days out, subject to availability.
Safety & support
Tourist circuits in Kashmir and Ladakh are well policed, with dedicated tourist police presence. A single point of contact on WhatsApp is available through your whole trip, 24×7. Verified drivers, insured vehicles, and oxygen plus a first-aid kit on every Ladakh trip. We monitor road, weather and advisory conditions daily and reroute when needed.
What we do not handle
Air and rail tickets, though we will advise which flights and trains work best with your plan. Travel insurance — we require it for Ladakh and trekking and will point you to policies that cover altitude. Visa or permit paperwork for foreign nationals beyond the standard Protected Area Permits we file for Ladakh.
Talk to a person, not a chatbot.
Our Srinagar office is open 9 am to 9 pm IST, every day of the week, and WhatsApp is answered early and late.
Build my trip